Updating the ConnectWise Company ID After a Name Change

Last updated: October 1, 2025

If you've changed your ConnectWise company ID, you'll need to update your SyncSmart integration to maintain proper syncing between ConnectWise and HubSpot.

What happens when you change your ConnectWise company ID?

When you change your ConnectWise company ID, your existing API keys will no longer work with the integration, causing sync failures and invalid token errors.

How to fix the integration after a company ID change

Follow these steps to restore your integration:

Access the connection update tool: Click on the connection update link: https://hook.syncsmart.io/hook/d007e4c1-2adc-4650-ac77-86c78058618c

  1. Update your connection details: In the connection link below, update your company information with the new company ID:

  2. Generate new API keys in ConnectWise: You'll need to create fresh API keys in your ConnectWise system since the old ones are no longer valid.

  3. Update the integration: Enter your new public and private API keys into the SyncSmart connection interface.

  4. Test the connection: Use the test connection feature to verify that the integration is working properly with your new credentials.

What information you'll need

Before starting the update process, make sure you have:

  • Your new ConnectWise company ID

  • Your ConnectWise URL (typically na.myconnectwise.net for cloud instances)

  • Newly generated public and private API keys from ConnectWise

After the update

Once you've successfully updated your connection and tested it, the integration will begin syncing records and resume normal syncing operations between ConnectWise and HubSpot.

If you encounter any issues during this process or need assistance with generating the new API keys, contact SyncSmart support at support.syncsmart.io for help.