How to Set Up Email Alerts for Sync Errors in SmartHub

SmartHub can email your team when the integration logs errors, so you know something needs attention without watching the sync logs. Alerts are set up from the Sync Logs page in SmartHub.

Create an alert

1. Sign in to SmartHub at hub.syncsmart.io and open Sync Logs for your integration.

2. Click Manage alerts in the top right corner of the page. You can also click New email alert in the toolbar above the logs.

3. In the Manage Alerts window, click Create New Alert.

   

4. Give the alert a name, for example "HubSpot Integration Errors", and confirm the toggle is set to Enabled.

5. Under Recipients, enter an email address and click Add. Repeat for each person who should receive the alert.

6. Set the threshold: Send an alert when at least a number of log messages in the past hour or day. For example, 10 messages in the past hour, or 5 in the past day.

   

7. Under have any of the statuses, choose which log statuses count toward the threshold, such as Error, Failed, Fatal and Warning.

8. Under and are from the solution instances, choose the integration instances the alert should watch.

9. Click Save.

Change or remove an alert

• Click Manage alerts on the Sync Logs page to see all of your alerts.

• To pause an alert, turn the Enabled toggle off. To remove it, click Delete.

• Click Save after making changes.

Good to know

• Manage Alerts is currently in Beta.

• Alerts filter by status and solution instance, not by object. An alert counts matching log messages from every object the instance syncs.

• Every status you include counts toward the threshold, so including Warning will send alerts more often than Error, Failed and Fatal alone.

• When an alert arrives, use the search bar and the date range, status, direction and object filters on the Sync Logs page to find the records involved.