How to disable HubSpot to NetSuite sync for Default Billing and Shipping Addresses

Last updated: November 2, 2026

If you need to stop syncing Default Billing Address and Default Shipping Address changes from HubSpot to NetSuite while keeping the NetSuite to HubSpot sync, set the address field mappings to one-way sync in SmartHub.

Steps to Configure One-Way Address Sync

To disable HubSpot → NetSuite syncing for address fields while keeping NetSuite → HubSpot sync active:

  1. Open the field mapping in SmartHub.

  2. Locate each Default Billing and Default Shipping address field (such as Address Line 1, City, State, Zip, Country).

  3. Change the sync direction to NetSuite → HubSpot (one-way).

  4. Save after each field mapping change.

  5. When every address field is updated, click Save changes, then Deploy to publish the change. Save alone only stores a draft.

Important Considerations

Each field must be updated individually: Because addresses consist of multiple individual fields, there is no global toggle for addresses. Set each related address field mapping to one-way sync.

Fields to update include:

  • Address Line 1

  • Address Line 2

  • City

  • State/Province

  • Zip/Postal Code

  • Country

  • Any other address-related fields

Result

Once these changes are saved and deployed:

  • NetSuite will continue to send address updates to HubSpot.

  • HubSpot updates will no longer overwrite address data in NetSuite.

NetSuite remains the source for address data, and HubSpot still receives address updates from NetSuite.