The SyncSmart HubSpot + NetSuite integration enables address synchronization between HubSpot and NetSuite. However, due to differences in how each platform stores address information, the integration supports only specific address types and mappings.

NetSuite Address Storage

  • NetSuite stores addresses in a separate object known as the NetSuite Address Book.

  • Each object in NetSuite can have multiple addresses.

  • Only default billing and default shipping addresses are supported for synchronization.

HubSpot Address Storage

  • HubSpot has a single set of standard address fields.

  • HubSpot does not support multiple address records natively.

  • The integration cannot create new fields dynamically as addresses sync but can map to existing custom fields.

Address Synchronization Details



NetSuite Address Type

HubSpot Mapping

Default Billing Address

Standard address fields

Default Shipping Address

Custom fields




  • Default Billing Address from NetSuite is mapped directly to HubSpot’s standard address fields.

  • Default Shipping Address from NetSuite is mapped to pre-configured custom fields in HubSpot.

Limitations

  • Only the default billing and default shipping addresses in NetSuite are supported.

  • Additional addresses stored in NetSuite’s Address Book will not sync.

  • The integration can map to custom fields in HubSpot but cannot create new fields dynamically.

Recommendations

  • Ensure that the default billing and shipping addresses in NetSuite are correctly set, as only these will sync to HubSpot.

For further assistance, contact SyncSmart support.